1. About Rivora Finance
Rivora Finance is a CRM, operations, quoting, e-signature and invoicing platform for service businesses. Rivora Finance is developed and operated by SparkForce Solutions, a technology brand of Rivas Ventures LLC (collectively, “Rivora,” “we,” “us,” or “our”). These Terms govern access to and use of Rivora Finance, including its websites, applications, customer portals, documents and related services.
2. Eligibility and business use
You must be legally able to enter into a binding agreement and, if you use Rivora on behalf of an organization, have authority to bind that organization. Rivora is intended for lawful business use. You are responsible for information entered by your users and for the actions of users you authorize.
3. Accounts, organizations and seats
Access may be limited by plan, organization, business workspace, role and seat count. Organization owners and administrators are responsible for inviting users, assigning roles, removing users who should no longer have access, and keeping approved account information current. You may not share login credentials or attempt to access another organization’s workspace.
4. Customer data and ownership
As between you and Rivora, you retain ownership of business data, customer records, quotes, invoices, job information, documents and other content you submit to the service (“Customer Data”). You grant Rivora a limited right to host, process, transmit and display Customer Data only as needed to provide, secure, maintain and improve the service and to comply with law. You are responsible for having the rights and permissions necessary to upload and process Customer Data.
5. Quotes, invoices and e-signatures
Rivora provides tools for creating business documents and collecting electronic signatures. Rivora is not a law firm, accounting firm, tax preparer, escrow provider or payment processor. You are responsible for the content of your quotes, contracts, invoices, tax settings, payment instructions and business terms. Electronic-signature functionality is subject to the Electronic Signature Terms.
6. Fees, plans and billing
Paid plans, included seats, optional setup services, additional-seat charges and other fees are described on the Pricing page, an order form, invoice or written proposal. Billing and cancellation rules are described in the Subscription & Cancellation Policy. Taxes, if applicable, may be added to charges.
7. Acceptable use
You may not misuse Rivora, interfere with its security, attempt unauthorized access, upload unlawful or malicious content, use the service to violate privacy or intellectual-property rights, or use Rivora for prohibited regulated data. Additional rules appear in the Acceptable Use Policy.
8. Healthcare and regulated data
Unless Rivora has expressly entered into a separate written agreement that says otherwise, Rivora Finance is not offered as a HIPAA-compliant service and must not be used to store protected health information (PHI), medical records, Social Security numbers, payment-card authentication data, or other regulated data requiring special contractual safeguards.
9. Service availability and changes
We aim to provide a reliable service, but no online service is uninterrupted. Rivora may modify features, interfaces, integrations or technical requirements as the product evolves. We will use commercially reasonable efforts to avoid materially reducing core paid functionality during an active subscription without reasonable notice.
10. Security
Rivora uses technical and organizational safeguards appropriate to the service, including authenticated access and database access controls. No system is guaranteed to be completely secure. Customers must use reasonable security practices, including protecting accounts and promptly removing unauthorized users. See the Security page for more information.
11. Suspension and termination
We may suspend access when reasonably necessary to protect the service, users, data or third parties; respond to unlawful use; or address unpaid charges. You may cancel according to the Subscription & Cancellation Policy. After termination, access may end and Customer Data may be deleted after a reasonable retention period, subject to legal obligations and backup cycles. Customers should export records they need before termination.
12. Disclaimers
Rivora is provided on an “as available” basis to the maximum extent permitted by law. Rivora does not guarantee a particular business result, revenue increase, tax outcome, legal outcome, collection result or uninterrupted availability. Templates, dashboards and reports are operational tools and are not professional legal, tax or accounting advice.
13. Limitation of liability
To the maximum extent permitted by applicable law, Rivora and its operators will not be liable for indirect, incidental, special, consequential or punitive damages, lost profits, lost revenue, loss of goodwill, or loss of data arising from use of the service. To the maximum extent permitted by law, aggregate liability arising from the service will not exceed the fees paid by the affected customer to Rivora during the six months preceding the event giving rise to the claim. Some jurisdictions do not permit certain limitations, so these limitations apply only to the extent legally permitted.
14. Governing law
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles, except where applicable law requires otherwise. Before filing a formal claim, the parties agree to make a good-faith effort to resolve the dispute informally.
15. Changes and contact
We may update these Terms as Rivora evolves or legal requirements change. Material changes will be posted with a revised effective date and, when appropriate, communicated to account owners. Questions may be sent to andrew@rivasit.net.